1. The complainant can contact either Malcolm Guy or Peter Shattock, (Directors of GSA), by writing to GSA Ltd, Prospect House, Bethel Lane, Farnham, Surrey, GU9 0QB, by telephoning GSA Ltd on 01252 820694 or by emailing info@gsabc.co.uk.

2. Peter and/or Malcolm will elicit all the facts and circumstances associated with the complaint and provide a response to the complainant within 5 working days of the complaint being referred to them under this procedure.

3. If the complainant isn't satisfied with this response the complainant must be provide with a copy of Section 3 of the "Code of Conduct for Approved Inspectors and Disciplinary Procedures" as issued by the Construction Industry Council Approved Inspector Register, (CICAI).

4. The complainant can then pursue the complaint by referring the matter to CICAI at 26 Store Street, London, WC1E 7BT.

5. The decision of the CICAI shall be final and binding on the parties involved.

2 Blue Prior Business Park
Redfields Lane
Church Crookham
Fleet
Hampshire
GU52 0RJ